At The Paddock Patch, all portraits are custom-stitched by hand and created specifically for each customer. Due to the personalised nature of our products, all sales are final.

No Returns or Exchanges

We do not accept returns, exchanges, or cancellations for any reason. Once an order is placed and production has begun, it cannot be refunded.

Damage During Shipping

We carefully package every portrait to ensure it arrives safely. In the rare event that your piece arrives severely damaged during shipping, we will reframe the artwork at no additional cost.

To qualify for reframing due to shipping damage:

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  You must contact us within 48 hours of delivery
  
• 
  Clear photos of the damage and original packaging must be provided
  

Once the damage is confirmed, we will arrange for the reframing process.

Handmade Disclaimer

Because each piece is handmade, slight variations in stitching, texture, or colour are natural and are not considered defects.

If you have any questions before placing your order, please contact us—we are happy to help before production begins.